Gain Certification
in Just 3+ Hours:
Build Your Dream Project
DURATION
4 hours
Intensive
MODE
PRE-RECORDED
Intensive
FORMAT
Online
Hands-on, Theoretic
STARTING
March
Program Details:
In customer service, companies receive thousands of customer complaints daily across different channels (email, chat, social media, etc.). Manually categorizing these complaints based on the products and services they relate to is inefficient, costly, and prone to human error. The goal is to automate this process using Machine Learning (ML) and Natural Language Processing (NLP) to classify incoming tickets into predefined categories (e.g., "Billing Issues," "Technical Support," "Account Access," "Fraud Claims," etc.).
What will you Learn?
Through this project, you will gain practical experience applying NLP and ML techniques to automate real-world ticket classification. You'll work through the entire machine learning workflow, from data preprocessing to model evaluation, building a strong understanding of how to solve text-based problems. You will also explore advanced NLP concepts, particularly transformer models like BERT, and learn to fine-tune them.
What will you get?
Certification: A Wipro DICE ID certificate of completion recognizing your achievement.
Mentor Guidance: Access to expert mentorship to support your learning journey.
1+ Year Recording Access: Revisit the sessions anytime with over a year of access to recordings.
Fees for the project
799/- All inclusive
128+ already enrolled
Learn at Your Own Pace
Benefit from Expert Mentorship
Earn Industry-Recognized Certifications
Payment gateway Razorpay
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